Privacy Policy

At ConciergePay, we are committed to protecting your privacy and handling your personal and financial information with the utmost care, discretion, and security. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform and services (“Services”).

Information We Collect

We may collect the following types of information:

a. Personal Information

Name, date of birth, nationality, and contact details
Identification documents (passport, government ID, proof of address)
Bank account and financial details

b. Transaction Information

Details of fund transfers, including amounts, currencies, and beneficiaries
Transfer history and communication with ConciergePay

c. Technical Information

IP address, browser type, device information
Cookies and usage data to improve platform performance

How We Use Your Information

We use your information to:

Provide and facilitate our Services, including fund transfers and advisory support
Verify your identity and comply with regulatory obligations (KYC, AML, tax reporting)
Communicate securely with you regarding your transactions
Improve our platform, detect fraud, and maintain security

Confidentiality and Security

Your trust is paramount. We implement institutional-grade security measures, including encryption, secure storage, and access controls. All personal and financial information is treated with the highest level of confidentiality.

Sharing Your Information

We only share your information as necessary to:

Execute your transactions through regulated banking partners
Comply with legal and regulatory obligations
Protect against fraud, illegal activity, or threats to safety

We do not sell, rent, or trade your personal data to third parties.

Data Retention

We retain personal and transaction information only as long as necessary to:

Provide our Services
Comply with legal and regulatory obligations
Resolve disputes or enforce agreements

After this period, your data is securely deleted or anonymized.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal data
Request corrections or updates to your information
Request deletion of your personal data, where permitted by law
Object to certain processing or request restrictions

To exercise your rights, contact us at: [Insert Contact Email]

International Transfers

ConciergePay operates across multiple jurisdictions. Your personal and financial information may be transferred to and processed in countries with different data protection laws. We ensure such transfers meet all applicable legal and regulatory standards.

Cookies and Tracking

We use cookies and similar technologies to improve platform performance, enhance user experience, and gather analytics. You may choose to disable cookies via your browser, though some features may not function properly.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be communicated through our platform or by email. Continued use of our Services constitutes acceptance of the updated Privacy Policy.

Contact Us

For questions, concerns, or requests regarding your personal information:

Email: info@conciergepay.com
Address: 25 Cabot Sq, London E14 4QZ